Most orders are shipped within one to three days. If you need quicker shipping, call us to check availability and express shipping options and prices. (at 714-532-6838, between 9 and 6 pacific time Monday through Friday.) Because many of the items we sell are produced by small specialty manufacturers operating on limited cash flow, there are often delays in shipping certain items. In such cases you will be contacted and alerted to the projected back order time. You may then wait, cancel, or switch to another item. As an amusing side-note, consider that even larger manufacturers often advertise items for many months or years without actually getting around to producing them! Luckily, such cases are few and far between!
Returns and Exchanges
You may return or exchange (your choice) any part or accessory within 30 days, (in resellable-as-new condition) for a full refund, for any reason at all. Exceptions to this policy include unusual items that we had to special order for you. Also excepted are: shipping, labor, and complete custom-assembled-to-your-specification bikes. We are often very flexible on each of these exceptions, because the bottom line is that we want you to be fully satisfied with your purchase. All returns must be marked with a return authorization number or they will be refused. For a R.A. number, contact us at (714) 532-6838, between 9 and 5 pacific time Monday through Friday.
If anything in your order is not exactly the way you want it, just give us a call and we will arrange for a speedy exchange. If the mistake was our error we will cover shipping both ways. If the error was yours, or resulted from a miscommunication, we will cover the shipping of the replacement item back to you in most cases.
A final note
Since this website was produced by ordinary, fallible humans, an occasional typo or factual error might hypothetically creep in unnoticed. If you see one, feel free to let us know. As you would expect, we do not assume responsibility for such errors. (Luckily they are rare enough that you will probably never spot one!)